Cancellation and Refund

Overview

At E-Salee, we take pride in offering high-quality products and strive for complete customer satisfaction. This policy outlines the terms under which refunds and cancellations are processed.

Refund Policy

Our products are carefully selected and packaged to ensure quality. Given the nature of our products, we have the following guidelines for refunds:

Eligibility for Refunds:

• Products that are of poor quality or damaged upon arrival.
• Receipt of the wrong item.
• Products received with an already opened package.

Refund Process:

• To initiate a refund, please contact us at e-salee.official@gmail.com within 7 days of delivery.
• If your refund request is approved, we will guide you through the return process.

Non-Refundable Items:

• Consumed items or items with broken seals.
• Custom orders.
• Items purchased during a sale.

Cancellation Policy

Order Cancellation:

• Orders can be cancelled before they are shipped. Please contact us immediately if you wish to cancel your order.
• If the order has already been dispatched, we cannot guarantee cancellation.

Return & Exchange Policy

Return Eligibility:

• Returns are accepted only for items that meet the criteria for refunds.
• Items should be returned in their original packaging.

Exchange:

• If you wish to exchange an item, please return the original item and place a new order for the desired product.

Return Process:

• Contact us at e-salee.official@gmail.com for return approval.
• Follow the instructions provided for returning your product.

Shipping Policy

Shipping Charges:

• Shipping charges for returning the product will not be covered by E-Salee unless the return is due to an error on our part.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately with photographic evidence.

Processing of Refunds

• Once we receive your returned item and inspect it, we will process your refund.
• Refunds are issued to the original payment method and may take up to 10-15 business days to process.

Contact Information

For any queries related to refunds and cancellations, please contact us at e-salee.official@gmail.com.